Delete your LeCoach account and data

1. How to delete your account

1. Sign in to LeCoach on the website or in the mobile app.
2. Open Settings from the menu under your avatar.
3. Scroll to the Delete account section at the bottom of the page.
4. Select Delete account, optionally tell us why, and confirm. You are asked to confirm twice, because the deletion cannot be undone.

The deletion runs immediately. You are signed out straight away and the account can no longer be used to sign in.

2. If you cannot sign in

Email info@lecoach.app from the address linked to your account and ask us to delete it. We verify the request and complete it within 30 days. Ask us in the same message if you would like a copy of your data first.

3. What is deleted

Deleting your account removes:

• Your training plans, training weeks and planned workouts
• Activities, interval and stream data imported into LeCoach
• Wellness entries, recovery and workout scores, and analytics derived from them
• Your conversations with the AI coach, and anything the coach remembered about you
• Preferences, availability, habits and check-in settings
• Your connection to Intervals.icu, including the stored credentials. We also revoke LeCoach's access at Intervals.icu; the data in your Intervals.icu account stays yours and is unaffected
• Push notification subscriptions, so we stop contacting you
• Your sign-in identities (email and password, Google, Apple). Your name, email address and other profile details are anonymised, so the profile no longer identifies you.

If you have an active subscription, it is cancelled as part of the deletion. You are not billed again.

4. What is kept, and for how long

• Removal timeline: identifying data is removed from our live systems within 30 days of the deletion, and from routine backups shortly after, as described in our Privacy Policy.
• Anonymised records: we keep a non-identifying record of the account so aggregate service statistics stay correct. It cannot be traced back to you or used to contact you.
• Billing records: invoices and payment records are held by our payment processor, Stripe, for as long as tax and accounting law requires (generally seven years in the Netherlands). We cannot delete these earlier.
• Legal and fraud prevention: where the law requires us to retain something, for example to handle a dispute or comply with a legal obligation, we keep only what is strictly necessary and only for as long as required.

5. Signing up again

You can register again later with the same email address. It creates a completely new, empty account; the deleted data is not restored.

6. Questions

See the Privacy Policy for the full picture of what we collect and your rights, browse Support, or email info@lecoach.app.